Bill Hartman 55:38–58:16
What they seek is understanding and they want to know that they're going to be safe. So calling something a diagnosis tends to put it into this clear, obvious category for a lot of people from a thought standpoint and that's comforting because obviously if it's clear and obvious then there's a way to get rid of it or a way to resolve the problem. The goal then is to explain what the possible outcomes may be and how your findings and interventions may actually influence all of these possible outcomes. So again, I've actually had situations where people will come in and we kind of chuckle about this but they may have sprained their ankle. And they might be 40 years old. They've never done anything physical in their life. They've never had a painful situation. So they don't know that the ankle sprain is actually resolved and you can walk normally again. And so in that situation, their reality was like, I've never felt this before. What does it mean? I don't understand it. And we give them that understanding and we can immediately put them in these saying, oh yeah, this thing usually resolves in about six to eight weeks. And in many cases, you go back to normal life and you'll forget about it. So again, keeping them safe and maintaining a continuous narrative as you go through the process is very comforting for them. So we'll do this with how you execute and provide instructions. So whenever possible, you have them, you give them a situation of cues to provide internal awareness or an external reference so they can have an element of control and that provides them an element of that sense of safety as you go through the process and you just keep them aware of what's happening. And so again, Tim, I think that you've got a lot of great questions here. Hopefully, I touched on something that is useful for you so you can kind of see how this process works and how we would differentiate the different ways that we would look at these situations because I think that this is one of those things that doesn't get expressed enough. It's a very complex situation. We're working with humans. There's different presentations that are going to come into play. There's different ways of looking at things. But again, this is where falling back on an effective model, useful heuristics, good rules of thumb, because we're working in so many possible unknown situations that I think the decision making process and process in general as you're working through these situations is so important. So Tim, thanks for the question. If you guys have any other questions, go to askbillhartman at gmail.com, askbillhartman at gmail.com, and I'll see you guys next week.
patient communicationdiagnosis narrativepatient safetytherapeutic allianceclinical decision making