Bill Hartman 46:56–49:51
You want everything to be meaningful to them? But they don't need to know what you know. So that would be step one. When we learn something, we get really proud of ourselves. And sometimes we just want to tell the whole world how smart we are. And your client doesn't really care how smart you are. They care about themselves. They're there for themselves. They appreciate you. Don't get me wrong. But again, they don't need to know the depth that you're thinking, they just need to know that there's something meaningful here for them. So maybe when I say meaningful, maybe it's to get them to sense something so that they know they're being successful. They want to know how this is going to be beneficial for them. And again, they can internalize that and they go, okay, Andrew wants me to box squat this certain way because if I do it this way, there's gonna be a benefit beyond just whatever I think that there is. There's another reason for me to do this really, really well. And then you get a lot of placebo out of this too, where the client is doing things for you, right? Cause they don't want to let you down and they want you to be proud of them, right? So when you're explaining things, obviously you just want to simplify and that comes from establishing rapport and understanding what is meaningful to them. So when you have that first conversation with a client and you're trying to figure out, it's like, why are you here? And everybody says, why want to get in shape? Right. And that's meaningless. Like what does that mean? What shape do you want to be? Do you want to be a triangle or do you want to be a rhombus? Right. So they have this picture in their head of what they want the outcome to be and it's your job to figure that out. And as you do that, and it's a process, don't think that you're going to get it on the first track. As you do that though, that's going to allow you to communicate with this person on their level. So we always say, meet them at their story. So they have a story that they bring to you. They have an understanding that they bring to you and it's your job to communicate within that framework for them to make it meaningful. But for one person, you might go, All right, so we're gonna box squat today. I want you to do a touch and go because I want your, and again, this is a very specific person. I want your pelvic floor to be as strong as possible. Now, I would never use that phrasing in this context of talking about that, because I think that that word is kind of meaningless under most circumstances, right? I wanna say a strong, the word strong.
client communicationexercise coachingbehavioral psychology