Bill Hartman 43:54–43:58
Do you think that I experiment with my clients? Yes. Absolutely, I do. Because I don't know what the answer is going to be. This is one of the things people have to get comfortable with. So this is a byproduct of working in the complex domain. The complex domain means that there is a cause and effect, but we just don't know what it is. And we can sometimes figure that out after the fact. That's why I always say, test, figure out what you're looking at from your perspective, and then do something safe, and then see what happens. Because I don't know what 'see what happens' is. You don't either. That is a byproduct of working in complexity. Because I don't know what anyone's experience is up to the point that they start working with me. It's like they've lived a life. They have perceptions. They have beliefs. They have behaviors. I have no idea how that's going to influence the outcome. If somebody doesn't like the color of my room, I'll fail. I might not know it's the color of my room, ever. But what if it's that? I don't know. Trial and error exists because it's very scientific. Over time, though, instead of having only two possibilities of influence, you're going to say, I have 12 possibilities of influence. My experience tells me that these three over here are more likely to get the outcome that I want. But what if those three don't work? Then I've got nine other possibilities that I might be able to influence that I can slowly superimpose and say, I'm going to do this one and see what happens. I go back and I wait and I go, 'Oh, that's exactly what I wanted. I'm going to do more of that.' Or it doesn't work. Okay, take that one out. What's the next one? That's when you know what you're doing. That's how you work with a complex system. I'm narrowing probabilities and I have to try to understand as many possible influences as I can. 27 years from now, when you're on your Zoom call with your people, they're going to have the same problem because they've been looking at the cookbook and the recipe said do this, and then the recipe didn't work. You're going to say, 'Oh, well, there's 37 things now.' These six will be the ones that you're probably going to want to do under this circumstance because, based on my experience, it's more likely that those six are going to be providing the outcome that you're looking for. You're starting at a higher level. That's why I gave you 37 instead of 12.
complex system theoryclinical decision-makingtrial and errorevidence-based practiceexperimental methodology